Only a qualified inspector with experience in assessing hail and wind damage along with normal shingle aging can assess your roof accurately and advocate for you with your insurance company.

Claims are approved based on objective evidence and only a professional inspector has the knowledge to stand on the evidence and hold your insurance carrier accountable to the policy you purchased and have been paying for years.

Let us inspect your roof and we can answer this question and guide you on your best options.

If there is no damage that warrants repairs, we will gladly tell you so and put your mind at ease.

In many cases, yes. Guideline Roofing brings years of experience in working with insurance carriers and objectively documenting damage to the standards legally required for claim approval.

Let us do an independent, unbiased, third-party inspection at no cost, with no obligation, and we’ll be able to guide you, whether there is damage that objectively qualifies for a claim, in which case we will file updated evidence on your existing claim, or not, in cases of minimal damage.

While Guideline Roofing cannot guarantee getting your claim approved, we are able to give you the best possible chance of meeting the legal and policy requirements and turning a denied claim around.

By law, insurance companies are required to honor the policy as written and may not cancel it due to legitimate claims. When your policy expires, current market realities will determine what rates are available to you. 



While it is intimidating to file a claim for thousands of dollars, this is why you have insurance and have been paying the premium for years. 



Let us represent you on your claim, this is what we do and we maintain cordial relationships with all the insurance carriers as we work together with them to take care of their policy holders.

When you work with a knowledgeable and experienced roofing company, they will partner with your insurance carrier to fairly price the work and materials at current market rates, negotiate an equitable price between them, and you will not pay a dime over and above your deductible.

If your insurance company has told you to get 2 or 3 quotes first and then has offered an amount they will cover and left it on you to navigate choosing who to work with and how much additional you may have to pay if there are surprises or upcharges, then you are not working with knowledgeable roofing companies.

Instead of giving you a quote, we pre-approve a scope of work with your insurance company, including the price. If we discover additional damage after we tear your old, damaged shingles off, we document it and file a supplement with your insurance carrier and negotiate a fair market price for the additional work.

The only time you will make additional payments beyond your deductible is if you choose to upgrade your roofing system (the insurance carrier is only obligated to make an equivalent replacement) or you choose to purchase an extended warranty.

Note: We always include 2 replacement sheets of OSB as needed for your roof deck. If we find more than 2 rotten sheets of deck board, additional sheets must be purchased as well as the labor to replace them. Some insurance carriers will not cover rotten roof deck boards. We will always file a supplement to cover these expenses, but this is an occasional additional cost that is incurred out of pocket with some insurance carriers. There is no way to determine all the deck boards that need replacement before the shingles are removed.

This is a real risk, especially when a lot of roofing companies fail to take precautions to protect your roof from additional damage while they’re inspecting it.



Inspectors should always do a pre-inspection from the ground, visually surveying the roof from all sides, and only get on the roof if there is evidence visible from the ground of damage that warrants an insurance claim.



Additionally, there is specialized footwear for inspectors that distributes their weight and minimizes disruption of the shingles that are still in good shape.

All approved claims will be returned with an approved scope of work and amount. We work closely with insurance carriers to review the scope of work for missing items including your local code requirements as well as manufacturer guidelines, and will negotiate revisions to the scope of work to ensure your roof meets all applicable regulatory requirements and warranty guidelines.



A roof must be done right to meet manufacturer warranty requirements and we do not compromise on any roof. We make sure that all required items are in the approved scope of work and covered by the insurance company payout so you do not ever come out of pocket, beyond your deductible, for a repair or equivalent replacement.



Once we have negotiated a solid scope of work and it is approved, we will contact you to schedule your installation date.

When you take an approved payout amount from your insurance company and try to independently navigate selecting a roofing company to do the work, they will often find additional damage that requires an upcharge for time and materials. This additional work is almost always covered under your policy, but it requires someone to file a supplement on the claim that meets all the documentary evidence requirements of your insurance company policy.



Many roofing companies are unfamiliar with navigating insurance claims directly and are unprepared to file a supplement on your claim.



After we have inspected your roof and found damage that warrants a claim, sign a contingency agreement with us and let us initiate your claim with you or for you. When you add us an authorized contractor on your claim, we will navigate these situations on your behalf.



Note: A contingency agreement does not obligate you to any payments. It merely commits you to working with us on a contingency basis. If we are unable to negotiate an approved scope of work with your insurance carrier, you will owe us nothing. The contingency agreement commits you to moving forward with us if we are able to get your claim approved. When we have an approved amount and scope of work, we will present a contract, select your shingles, and take the initial payment at the time of signing.

Many roofing companies live in a feast-or-famine world where storms will flood them with opportunities, and overwhelm their capacity to keep up with all the work. In these times, they will take on more projects than they can handle and many homeowners will experience severe frustration waiting to hear anything from the roofing company they selected.



On top of this, there are regional roofing companies that function as storm-chasers. They have no roots in the local community, they sweep through and oversell, they do as many roofs as they can before they move on to the next storm, hundreds of miles away. These companies will often be long gone after a few months, leaving homeowners hanging, or in dire straits if the workmanship on their new roof is subpar.



We are careful to manage our capacity and will be very upfront with you about how heavily booked we are. In many cases, even if we are booked out for months ahead, we can inspect your roof, mitigate the damage with a temporary patch or tarp, and put you in our queue for repair or replacement. If we determine that the extent of the damage requires quick repair or replacement and we are already at capacity, we will recommend another roofing company in our area.

Purchasing purely on price is often a trap. A low-ball quote is often bait to win a project and leads to significant additional upcharges for items that were left off the original quote once the work has begun, as well as longer-term issues with materials that were also selected purely on price.



We never compete on price. Our intent is to offer quality materials that we can stand behind and to follow all applicable guidelines and ensure you experience an unmatched, unparalleled, and even epic peace of mind because you chose to work with us.

We pay close attention to material quality from the leading manufacturers and can assure you with confidence that the leading manufacturers are almost indistinguishable in quality and durability. Among the leading manufacturers, supply chain issues, breadth of options, customer service, and extended warranty options are the significant differentiators.

We have selected CertainTeed as our preferred partner due our experience of integrity in working with their regional representatives, the highest quality standards in the industry, their consistent strength in maintaining a high availability across their entire product line, and the breadth of options that they provide. We are able to offer the most extensive warranty options for CertainTeed roofing systems due to our experience working with their products.

If you are attached to a particular manufacturer or roofing system, it is very likely that CertainTeed has a close or identical equivalent. If not, we are always willing to work with your selection, though we may not be able to offer the same levels of extended warranty.

The roofing industry has largely standardized on a limited lifetime warranty for all shingles and roofing systems. The limited lifetime warranty is included with all new roofs and covers materials for manufacturing defects for as long as the purchaser of the roof continues to reside in the home. The coverage for replacement is prorated starting at ten years after installation.



Additionally, Guideline Roofing provides a 2-year workmanship warranty that covers any issues in the installation due to substandard workmanship.



Considering that the national average time that a homeowner resides in a home before moving is 7 years, in most cases, purchasing an extended warranty is not completely necessary.



When you plan to make your home long-term in a place, or you want the peace of mind that comes from knowing that any issues with the roof will be handled without incurring additional future expenses, an extended warranty can cover both workmanship and materials, 100%, for longer terms of 10, 15, or even 20 years or more.