Thank you for choosing epic peace of mind with Guideline Roofing & Construction! We will move forward on a claim with your insurance company shortly, expect to hear from them and us within 2-3 business days at most.
By signing the Guideline Roofing Contingency Agreement, you've started down the path to a dry, cozy home, but perhaps you’re wondering what to expect in the days ahead?
Bookmark this page and use the checklist below to track each completed step!
Please allow us to call in the claim, or lets call it in together, to make sure it is not denied on technicalities.
Depending on your carrier, you may receive a call from your carrier to confirm that you have authorized Guideline as your roofing contractor, or we may ask you to join a conference call with your insurance carrier to confirm you want to open a claim.
If you are asked for details, especially about damage dates, refer them to Guideline, who you selected to help you with your roof.
Make sure to record your adjuster’s name and phone number and keep us informed about the date and time of their scheduled assessment, especially if it changes at the last minute.
Visit www.guidelineroofing.com/damage to see our availability and schedule us to be present during your insurance adjuster damage assessment
Please have them email a copy of the estimate for our review to estimates@guidelineroofing.com or email your copy there.
Guideline will provide any additional required documentation.
Once your claim is approved and an estimate (or scope of work) has been finalized, the insurance carrier will send an initial installment by check or wire transfer.
If there is a mortgage on your home, mail or take the check to the mortgage company to countersign and authorize the payment, and deposit it in your bank account.
Contact Guideline when the initial installment from your insurance claim has been deposited and has cleared.
You will make final selections of shingle color and any upgrades.
You will make a payment to Guideline Roofing for your deductible amount and any upgrades, and a separate payment for 50%-75% of the amount sent to you by your insurance company.
Additional items (gutters, etc.) will be scheduled separately.
After the install, you will make a second payment of the remaining amount from your insurance company’s first installment.
Guideline will confirm completion with your insurance company and they will initiate the final installment.
The final installment will be sent to you by check or wire transfer.
Contact Guideline to confirm you’ve received the final installment from your insurance company and we will meet to complete the final payment.
At www.guidelineroofing.com/review
Please mention your Guideline representative by name!
Guideline will help you register your roof with the manufacturer and provide your warranty paperwork.
This checklist is also available below as a PDF that you can print and put up on your refrigerator with a magnet to keep track of where we are in the process.
Based in Concord, North Carolina and proudly serving Kannapolis, Salisbury, Rockwell, Albemarle, Locust, Harrisburg, Matthews, Huntersville, Cornelius, Mooresville, Lexington, and the surrounding areas
